Good questions.
Everything people ask before renting a photobooth in Vancouver. Don't see yours? Send us a message.
Booking and pricing
How much does it cost?
Classic and Roaming start at $399 and Premium at $549, each for 3 hours. DIY is $149 per event. Need more hours? We'll add them to your quote. See all packages.
Is there a deposit?
For Classic, Premium and Roaming, a 50% deposit holds your date. The rest is due 72 hours before your event starts. DIY is paid in full when you book.
What if my party runs longer?
Pick your hours when you book and we'll include them in your quote. Running long on the night? Ask us. We'll stay if our schedule allows.
Can I add a backdrop or props?
Yes. With Classic or Premium, a backdrop starts at $49 and props start at $29. With DIY, you can add props, packed in with the booth. Roaming doesn't use either, since the photographer moves around the room. Pick add-ons when you book.
Can I cancel or change my date?
Cancel 7 or more days before your event for a full refund. If you cancel within 7 days, there's no refund. Need a different date instead? Ask us and we'll move your booking if the new date is free.
Setup and space
Do I have to set anything up?
Only with DIY. For Classic, Premium and Roaming, we handle everything.
How hard is the DIY setup?
It takes about 2 minutes. There's a setup video and a quick-start card in the case. No tech skills needed.
Can you deliver the DIY booth?
Yes. Add delivery when you book. We drop it off the day before your event and pick it up the day after, so have it packed and ready. Delivery and pickup cost extra, based on where your event is. We'll include it in your quote.
How much space and power do I need?
About 8 by 8 ft, with room for a small group to stand in front. One regular outlet nearby. We bring an extension cord.
Can it go outside?
No. The booth is for indoor spaces only.
What if something breaks during a DIY rental?
Normal wear is fine. Two days before pickup or drop-off, we place a $350 hold on your card. A hold isn't a charge, and we release it once the booth is back and checked. If something is damaged, we send you photos first, then charge the repair cost, up to $750. Late returns are $50 a day.
Guests and photos
What do guests get?
Photos and GIFs sent straight to their phone. With Premium, they also get prints on the spot.
How do photos get to their phone?
By text or email. Guests enter their number or email on the booth screen and the photos arrive in seconds.
Can we put our event name on the photos?
Yes. Graphic design is free with every package. We make a custom overlay for your photos. Send us your event name, colours or logo and we'll design it.
Do I get all the photos after?
Yes. We send you a link to the full gallery within 48 hours of your event.
Delivery area
Where do you deliver?
Across Metro Vancouver, including Vancouver, Burnaby, New Westminster, Richmond, the North Shore, the Tri-Cities, Surrey, Delta, White Rock, Langley, Maple Ridge and Pitt Meadows. Further out? Ask us.
Is there a travel fee?
Yes. It depends on where your event is, and we'll include it in your quote. DIY pickup in Burnaby has no travel fee.
Data and privacy
Do you keep guests' phone numbers or emails?
We keep them for 1 year, then delete them. We use them to send photos. We don't sell them or send guests our own marketing. The one exception is the guest mailing list, below.
What is the guest mailing list?
A free option with any package. Tick it when you book. When guests get their photos, the booth asks if they want to hear from you. The box starts unticked and names you as the sender. Within 48 hours you get a spreadsheet of everyone who said yes. Under Canada's anti-spam law, only message people on that list, and give them a way to unsubscribe.
Will you post our photos online?
Only if you say yes.